Refund and Return Policy for Cloudenapo – Premium Footwear Brand

At Cloudenapo, we are dedicated to providing the highest quality footwear and an exceptional shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a straightforward and hassle-free return and refund policy. Please read the following terms carefully.

1. Eligibility for Returns and Exchanges

We want you to love your purchase, and if it doesn’t meet your expectations, we offer returns and exchanges under the following conditions:

  • Returns must be requested within 30 days of receiving your order.
  • The item must be in new, unworn, and unused condition with all original packaging, including the box and tags.
  • Returns must include the original proof of purchase, such as the receipt or order confirmation email.
  • Sale items or products purchased with a discount code may be eligible for return or exchange, but we encourage you to verify the eligibility during checkout.

2. Non-Returnable Items

For hygiene and safety reasons, certain products, including but not limited to personalized or customized shoes, cannot be returned or exchanged unless they are defective. Please verify your order before confirming any personalized requests.

3. How to Initiate a Return or Exchange

To begin the return or exchange process, please follow these steps:

  1. Contact our customer service team at info@cloudenapo.com or call (970) 668-5786 to request a return authorization and further instructions. Please include your order number and details about the item you wish to return or exchange.

  2. Once you receive a return authorization, carefully pack the item in its original packaging to ensure it is protected during transit.

  3. Ship the item back to the following address:

    Cloudenapo Returns
    500 Bills Ranch Rd
    Frisco, Colorado (CO), 80443

Please note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a traceable shipping service for returns, as we cannot guarantee receipt of items sent via non-traceable methods.

4. Refund Process

Once your return is received and inspected, we will process your refund. Please allow up to 5-7 business days for the return to be processed once it is received by our warehouse.

Refunds will be issued to the original payment method used for the purchase. Please note that the shipping charges are non-refundable, and customers are responsible for the return shipping costs unless the return is due to an error on our part.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team at info@cloudenapo.com. You will need to return the original item and place a new order for the desired item.

6. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately. We will provide you with a return label and instructions on how to return the defective item for a full refund or replacement, free of charge.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@cloudenapo.com. Once an order has been processed and shipped, it cannot be canceled. In that case, you will need to follow the return procedure outlined above.

8. Refunds to Gift Recipients

If you received an item as a gift and wish to return it, we will issue the refund to the original purchaser’s payment method. If you would like to exchange the item for something else, we will assist you with the exchange process.

9. Customer Support

If you have any questions or need assistance with the return or refund process, our customer service team is here to help:

Location:
500 Bills Ranch Rd
Frisco, Colorado (CO), 80443

Thank you for choosing Cloudenapo. We value your satisfaction and are committed to providing you with an excellent shopping experience!

This Refund and Return Policy is designed to ensure clarity and transparency while maintaining compliance with best practices in online retail. By shopping with Cloudenapo, you agree to the terms outlined above.